AUSTIN, TEXAS – 13 May 2024 – Dover Fueling Solutions® (DFS), a part of Dover Corporation and a leading global provider of advanced customer-focused technologies, services and solutions in the fuel and convenience retail industry, is delighted to announce the launch of RDM by DFS in the Europe, Middle East, and Africa region – a remote diagnostics and management solution, which will enable retailers to invest in a truly connected dispenser.
RDM by DFS is an optional module, currently available on Wayne Helix® fuel dispensers, which, once activated, will allow retailers to gather enhanced original equipment manufacturer (OEM) data, regardless of pump protocol, and enable remote monitoring and management via DX Monitor®.
“In the event there is a dispenser equipment issue, most are generally reported by the motorist. This delays the time taken to resolve issues, meaning unhappy customers and out of service dispensers – negatively impacting the overall consumer experience, reducing fuel sales, and damaging customer loyalty and brand reputation. This is where the connected dispenser comes in,” said Soren Powell-Holse, Director of Product Marketing at DFS. “RDM by DFS puts retailers in full control of their forecourt equipment and allows them to provide an optimal customer experience through our pioneering remote monitoring and management technology.”
By enabling remote diagnostics and troubleshooting, including reboot, RDM by DFS allows fuel retailers to resolve issues quickly and efficiently without dispatching an engineer to the site. This can help reduce maintenance costs and the frequency of service call outs and potentially lower the total cost of ownership.
In addition, retailers can mitigate potential problems by monitoring dispenser health in real-time, anticipating potential issues, and resolving potential issues in real time.
For more information about RDM by DFS, visit: www.doverfuelingsolutions.com/solutions/site-efficiency/rdm-by-dfs