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- Dover Fueling Solutions® Introduces Petro Vend® 300E EMV-Compliant Island Payment Terminal
AUSTIN, TEXAS – March 18, 2021 – Dover Fueling Solutions® ("DFS"), a part of Dover Corporation and a leading global provider of advanced customer-focused technologies, services and solutions in the fuel and convenience retail industries, is pleased to announce the launch of OPW Fuel Management Systems’ Petro Vend® 300E (PV300E) fuel island terminal, the industry’s first EMV®-compliant island payment terminal for fleet in the U.S. that delivers secure, accurate and reliable fuel tracking for 24-hour unattended fueling operations. On April 16, 2021, the liability for payment fraud at the pump will shift to fuel retailers. The best way to protect business from the expensive chargebacks is to convert all mag stripe systems to the EMV standard. The PV300E offers secure EMV processing direct from the terminal and is built to handle today’s EMV chip cards, as well as older mag stripe cards. For maximum payment flexibility, the PV300E also includes Tap-n-Pay options for contactless cards and ApplePay/Google Wallet transactions. “We are excited to introduce the industry’s first EMV-compliant payment terminal for fueling operations of any size in the U.S. market,” said Michael Boyd, Director of Product Management – Fleet Solutions, Dover Fueling Solutions®. “The PV300E terminal and related EMV solutions from our Petro Vend family of fuel control solutions will not only help protect our customer’s fuel assets but help create operational efficiencies by eliminating the risk exposure or potential liability for charge backs, therefore streamlining their business and improving the bottom line. With the PV300E, owners and operators will have more security, more convenience and more peace of mind.” National Bankcard Services (NBS) is a leading provider of transaction processing solutions for convenience stores, travel centers and unattended cardlock sites. Dover Fueling Solutions has completed the EMV certification for NBS network fleet and bankcard processing. “We are thrilled to partner with Dover Fueling Solutions to bring EMV-compliant terminals to fleet site operators,” said Rob Little, Senior Vice President of Sales, NBS. With the addition of the PV300E to its robust portfolio of EMV-ready offerings, Dover Fueling Solutions® remains committed to supporting its customers and partners in the industry-wide transition to EMV. For more information, visit https://www.doverfuelingsolutions.com/fleetproducts.
- Dover Fueling Solutions® Introduces DX Monitor® for Remote Monitoring and Management
AUSTIN, TEXAS – March 23, 2021 – Dover Fueling Solutions® ("DFS"),a part of Dover Corporation and a leading global provider of advanced customer-focused technologies, services and solutions in the fuel and convenience retail industries, is pleased to announce the launch of DX Monitor®, part of the DFS DX™ connected solutions platform powered by Microsoft Azure. DX Monitor® enables centralized, proactive, remote monitoring and management across customer’s fuel sites, fuel dispensers and their components, including payment modules. DX Monitor® improves margins by reducing maintenance costs and maximizing fuel dispenser uptime. Having visibility over the health and integrity of assets across all fueling sites enables operators to proactively prioritize maintenance activities and focus on sites that need immediate or near-term attention. DX Monitor® makes fueling stations more functional by providing dispenser systems intelligence through dashboards, alerts and reports to site operators that can be acted upon to preserve continuous operations. “Our goal in developing the DFS DX™ connected solutions platform is to give our customers the tools to ultimately be more productive, and DX Monitor® is no exception,” said Rob McConnell, Director of Product Management Predictive Maintenance at Dover Fueling Solutions®. “The majority of fuel site owners and operators we talk to express concerns and frustrations with their inability to solve equipment issues at the pump before they impact customer experience or revenue. But, by providing real-time access and insights on each dispenser, DX Monitor® can now help make the fueling station more efficient and cost effective for the site operator, as well as more seamless and user friendly for the end user. To me, that’s really exciting, and I think paints a picture of the advancements happening in our industry.” For more information, visit www.doverfuelingsolutions.com/dxmonitor.
- Dover Fueling Solutions® Announces New Wetstock Management Licensee Agreement with Avanceon
AUSTIN, TEXAS (25 March 2021) – Dover Fueling Solutions® (“DFS”), a part of Dover Corporation that delivers advanced fuel dispensing equipment, electronic systems and payment, fleet systems, automatic tank gauging and wetstock management, is delighted to announce that it has signed a new, three-year licensee agreement with Avanceon to provide DFS’ wetstock management services in Pakistan, with the view to expanding into the UAE, Saudi Arabia and Qatar markets. Avanceon has built its reputation as a leading provider of industrial automation, process control and systems integration, as well as proprietary energy management solutions and support services, over the past two decades. The company has a strong market presence throughout the Middle East, Southeast Asia and North America. This new agreement will mark Avanceon’s debut into the wetstock management sector and will be a significant contributing factor in helping DFS capture significant market share in this highly-specialized, expanding, downstream industry segment. Junaid Mushtaq Paracha, Vice President Operations, Pakistan of Avanceon said, “We are very pleased to be able to add DFS’ wetstock management services to our current offering, which together with DFS’ automation and tank gauging solutions, provides us with a unique advantage in the market to deliver unmatched wetstock control and monitoring capabilities. We are really looking forward to providing this service to the region, where the opportunities for our customers to invest in advanced, analyst-led, third-party monitoring up to now have not existed. This collaboration is a good strategic move for Avanceon, and one that I am sure will help to reinforce our commitment to our clients and deliver to them an excellent return on investment.” This new agreement means Avanceon will have access to expert support from DFS’ analyst center in Skelmersdale, UK, which is the largest fuel management analysis center in the world. This, coupled with the local expertise of Avanceon’s own analysts and automation support experts, operating out of their base in Lahore, means that Avenceon will be able to offer additional after sales support to over 8000 sites in Pakistan. “We are really pleased to have signed this new agreement with Avanceon,” said Andy Sullivan, General Manager and Senior Director, Global Wetstock, DFS, “Avanceon has been a DFS systems distributor for some time and this makes them the ideal fit to roll out our expert wetstock services to the Pakistan market.” Tim Firkins, DFS Business Development Senior Manager, commented, “ Avanceon is dedicated to serving the market with the best products, services and maintenance for fuel distribution and refuelling sites, including DFS’ automation products, such as the Wayne Fusion® forecourt system and automatic tank gauges. We are very much looking forward to developing DFS’ relationship with Avanceon, and – through working closely together in this partnership – we are confident that we can deliver an innovative portfolio of products and solutions that will exceed customer expectations in the region.”
- Dover Fueling Solutions® Partners with EdgePetrol
AUSTIN, TEXAS – March 29, 2021 - Dover Fueling Solutions® ("DFS"), a part of Dover Corporation that delivers advanced fuel dispensing equipment, electronic systems and payment, fleet systems, automatic tank gauging, and wetstock management, announced today that it has entered into a commercial partnership agreement with, and acquired a minority interest in, EdgePetrol Limited (“EdgePetrol”), an innovative provider of cloud-based software for revenue and operating results management to the retail fueling industry. By entering this new strategic technology partnership, DFS will enhance its offering of software solutions to the global convenience retail industry. Based in London, England, and founded in 2015, EdgePetrol offers a Software-as-a-Service solution to help retail fuel operators optimize their station performance. The secure, comprehensive solution operates in the Amazon Web Service (AWS) environment and is a complementary platform for DFS, which offers the enabling devices to manage the flow of underlying data. “We chose DFS as a strategic partner not only because of the alignment in products and SaaS service models, but because of their ability to reach a global market with established and growing customer relationships,” said Gideon Carroll, CEO of EdgePetrol. “The investment enables us to expand our product suite with customer-driven solutions, whilst the commercial agreement will allow fuel station owners around the world the opportunity to use EdgePetrol’s software through DFS’s global network.” “This innovative fuel management software complements the DFS DX™ connected solutions platform and will help our customers improve their business operations and results,” said David Crouse, President of DFS. “This software can also be deployed in other applications, providing DFS with growth opportunities outside of retail fueling, including in renewable energy for transportation and various other retail verticals.” Crouse continued, “The minority investment we’re making in EdgePetrol aligns directly with our goals of both growing our business through strategic partnerships such as these and broadening our solutions and products portfolio and roadmaps. Our commercial agreement enables DFS to market this product globally.” Terms of the transaction were not disclosed.
- Dover Fueling Solutions® Announces DX Retail® for Tokheim Fuel POS (Point-of-Sale) Cloud Management
AUSTIN, TEXAS – April 6, 2021 – Dover Fueling Solutions® ("DFS") a part of Dover Corporation and a leading global provider of advanced customer-focused technologies, services and solutions in the fuel and convenience retail industries, announces the launch of DX Retail®, part of the DFS DX™ connected solutions platform. DX Retail® offers retail fueling owners with multiple site locations a highly flexible and intuitive system, which allows them to quickly and efficiently manage and update their Tokheim Fuel POS point-of-sale (POS) systems remotely. DX Retail® enables retailers to keep all of their stores’ Tokheim Fuel POS and DFS Self-Checkout Kiosk systems continually up to date, whilst maintaining the highest security standards. Thanks to its use of Microsoft Azure and intelligent edge technology, DX Retail® can drive multiple POS updates simultaneously from any web-enabled device, ensuring stores are always consistent and updated with the latest retail items and pricing across an entire network. This is a huge time savings for retailers and enables more frequent Fuel POS updates. Once subscribed to DX Retail®, fuel retailers are able to create specific groups for different sets of fueling sites, enabling them to make convenient targeted updates at the touch of a button. The system is fully supported by an advanced back-up and restore function, which drastically decreases the risk of data loss and reduces downtime. With DX Retail®, users also have access to a wide range reports, such as shift, day, month, year or accounting day, which eliminates the effort and workload associated with manually collecting individual reports across each site in the network. Additionally, fuel retailers are able to improve their services to customers thanks to DX Retail’s® simple receipt retrieval functionality, which allows duplicate receipts to be printed. “The ability to remotely drive updates to a single site or to hundreds of sites simultaneously offers significant time savings and ensures fueling sites are always synchronized with the latest information,” said Jenthe Govaerts, DX Retail® Product Manager at DFS. “DX Retail® provides the ability to centralize data from multiple Tokheim Fuel POS systems in a single cloud-based location for multi-site management, data back-up and reporting. We have already seen significant interest from the European market; first sites have already been deployed with the solution, and multiple customers have committed for widespread adoption this year.” For more information, visit doverfuelingsolutions.com/dxretail.
- Dover® Announces Acquisition of AvaLAN Wireless Systems, Inc.
AUSTIN, TEXAS – April 19, 2021 – Dover® (NYSE: DOV) announced today that it has completed the acquisition of AvaLAN Wireless Systems Incorporated (“AvaLAN”). AvaLAN is a leading provider of highly-secure wireless and wired Ethernet solutions, along with managed routers, software-as-a-service and cloud-based services that enable operators to securely connect various parts of the site infrastructure and take advantage of modern data-enabled operational, payment and customer engagement technologies. AvaLAN is now part of the Dover Fueling Solutions® operating unit; DFS is a leading global provider of advanced customer-focused technologies, services and solutions in the fuel and convenience retail industries. Located in Huntsville, Alabama, AvaLAN focuses on solving data connectivity challenges by securely connecting difficult-to-reach network edge devices. AvaLAN’s solutions solve customers’ data connectivity challenges at the network's edge for large retail, enterprise and government customers, and supplies secure, managed, PCI-compliant and easy-to-configure wireless Ethernet solutions. The company is a pioneer in the development of wireless solutions for the retail fueling industry. Wireless solutions are increasingly preferred by operators due to easier deployment compared to wired solutions, as well as streamlined upgrading and maintenance. AvaLAN positions DFS to capitalize on long-term digitization trends in the fuel retail industry, as its offerings enable more parts of the retail site to be connected, while managed separately, and increase the connection bandwidth allowing for faster data transmission and enhanced functionality of site devices. “In addition to offering attractive networking solutions in a growing space, especially as companies look to address uptime and performance challenges, AvaLAN meets a growing need for all forecourt components – dispensing, media, payment and software – to be separately managed,” said Matt Nelson, CEO of AvaLAN. “EMV transitions and the move to media-rich/connected dispensers will cause many convenience stores to adopt modern networking systems over the coming years, and we look forward to meeting industry demand.” AvaLAN technology will enable DFS to meet a growing need for data security and cloud services solutions. “Through this acquisition, we are excited to add industry-leading network and infrastructure solutions to our portfolio, especially as secure data transfer and communication becomes a centerpiece in our end-to-end portfolio of forecourt solutions,” said DFS President David Crouse. “We estimate 90% of all gas stations in the U.S. will need to invest in communication and network infrastructure in the near future. Offering security software and corresponding hardware adapted for the fuel retail market builds on our record of innovation and product leadership to create a comprehensive suite of forecourt solutions as we further advance our long-term strategy of growing the digitally-enabled value streams in our retail fueling business.” Terms of the transaction were not disclosed. For more information on AvaLAN Networks, please visit https://www.avalannetworks.com.
- Dover Fueling Solutions® Announces DX Wetstock® Next Generation Fuel Management Solution
AUSTIN, TEXAS – 20 April 2021 – Dover Fueling Solutions® ("DFS"), a part of Dover Corporation and a leading global provider of advanced customer-focused technologies, services and solutions in the fuel and convenience retail industries, is pleased to announce the launch of DX Wetstock®, part of the DFS DX™ connected solutions platform with Microsoft Azure at its core. DX Wetstock® is a complete, end-to-end fuel management solution for retail fueling owners and fleet operators delivering real-time, precise fuel loss identification and notification, including leaks, fraud, theft, evaporation, meter drift and initial fuel delivery errors. This brand-new solution collects and processes real-time data from a variety of sources so retailers and fleet operators can quickly reconcile any fuel discrepancies down to the gallon or liter, in order to rapidly understand where and why fuel is lost, and subsequently implement immediate mitigation plans. DX Wetstock® is simple to set up and use, and can help any size fuel station identify and minimize fuel loss, transform the entire reconciliation process, and lower overall operational costs, all while helping to mitigate risk. This global solution from DFS enables businesses to focus their improvement efforts on the most impactful areas and concentrate on resolving real and verified issues, rather than false flags. “DX Wetstock® is the perfect solution for the conscientious fuel retailer focused on improving profit margins and saving money through the early detection, reconciliation and alerting of fuel loss for over 45 different root causes,” said Andy G. Fawcett, DFS Senior Global Product Manager. “Retailers can easily gain an accurate, real-time view of their data from across the forecourt, as well as receive instant alerts and access to easy-to-use dashboards. These tools can help stop fuel loss before it becomes an issue and ultimately improve the retailer’s bottom line.” DX Wetstock® enables the evolution of the consumer experience in fueling and convenience retail, which is DFS’ long-term vision. “As a company, we are committed to becoming the leading global provider of customer-focused technologies, services and solutions in the fuel and convenience retail industries, and DX Wetstock® is one of the core ways we are achieving this goal,” Fawcett said. For customers operating in certain markets with environmental and regulatory compliance monitoring requirements, such as the U.S, Spain, Uruguay and the UK, DX Wetstock® provides the added benefit of helping retailers and fleet operators satisfy these mandatory requirements. Thanks to the real-time alarm systems, businesses everywhere can effectively reduce their potential impact on the environment and mitigate fuel leaks. “Maintaining site or network compliance is a huge focus for our customers in the United States, which has very strict monitoring standards that must be met. DX Wetstock® can simplify compliance with state-set, monthly reporting regulations by giving retailers and fleet operators instant access to all the data they need,” said Scott Rutherford, DFS Wetstock Product Management Director for North America. Decades of experience providing an end-to-end analyst led wetstock management service have driven the technology embedded in this next generation service, ensuring the DX Wetstock® service is one of the most advanced in the market. For more information, please visit www.doverfuelingsolutions.com/dxwetstock
- DFS Awarded Site Automation Contracts by Shell for Retailing Networks in the UK, S. Africa & Hungary
AUSTIN, TEXAS (27 April 2021) – Dover Fueling Solutions® (DFS), a part of Dover Corporation that delivers advanced fuel dispensing equipment, electronic systems and payment, fleet systems, automatic tank gauging, and wetstock management, is pleased to announce it has been awarded three contracts by Shell for the provision of its Site Automation with Tokheim Fuel POS, DX Retail® and comprehensive long-term support services across its 1,100+ sites in the United Kingdom, Hungary and South African markets. Kurt Dillen, VP, Global Business Development at DFS, said, “The award of these contracts is a significant achievement for DFS and further solidifies our long-standing collaboration with Shell. It also demonstrates Shell's recognition of DFS' proven ability to provide quality, continuous improvement and innovative, state-of-the art products for the energy and retail market.” These new contracts were the final outcome of three separate tenders and months of committed, meticulous working by DFS and its local partners, who successfully demonstrated the strong capabilities of the Tokheim Fuel POS point-of-sale system, the future-proofing that comes with the DX Retail® Cloud POS solution and the ability to execute a project of this scale. The Tokheim Fuel POS is an industry-leading electronic point-of-sale (EPOS) and forecourt controller (FCC) system that helps manage all aspects of fuel and retail business. Combining an easy-to-use touchscreen interface, the Tokheim Fuel POS connects seamlessly with all other systems on a service station, including dispensers, indoor and outdoor payment, CCTV, tank level gauges, back office systems, car wash and EV chargers, as well as offering extended c-store capabilities, such as in-store self-checkout kiosks. DX Retail® makes it easier than ever for fuel retailers to manage and update their Tokheim Fuel POS systems securely and efficiently, thereby providing a high degree of flexibility in personalizing the consumer experience. Running on Microsoft Azure, it is able to drive updates to multiple Fuel POS systems across a network with the touch of a button from any web-enabled device. Shell, an industry leader in the retailing business, has been early to recognize the benefits of this unique solution and the synergized benefits it will bring to its vast network of fuel and non fuel retailing sites. The implementation of the DFS site automation solution will be managed by DFS through its valued and well-reputed local partners in the three regions. For the UK and South Africa, the local roll out will be championed by TSG. In Hungary, the work will be carried out by Laurel, with the Head Office and Back Office System (HOS BOS) supplied by ICASA. Brad Schumacher, VP, Global Key Accounts and Marketing at DFS, said, “We are thrilled to have been awarded these three new business contracts with Shell. We’re a company committed to continuous improvement and providing the best technology solutions to our customers, and to have Shell’s endorsement is indeed a great privilege. We are very much looking forward to working closely with Shell over the next few years as the journey in customer experience continues to evolve.”
- Dover Fueling Solutions® Awarded Three Year Wetstock Management Contract by Motor Fuels Group
Skelmersdale, UK - 8th June 2021 – Dover Fueling Solutions® (DFS), a part of Dover Corporation that delivers advanced fuel dispensing equipment, electronic systems and payment, fleet systems, automatic tank gauging, and wetstock management, is pleased to announce Motor Fuels Group (MFG) has renewed their fuel management contract with DFS, committing to the service for another three years. MFG is the largest independent forecourt operator in the UK. It has over 900 stations operating under the BP, Shell, Esso, Texaco, Jet and Murco brands, which all boast an attractive, competitive and expanding forecourt shop offering. MFG first adopted DFS’ fuel management services over 10 years ago, and the relationship between the two companies has since gone from strength to strength. Subscribing to the real-time analyst service over the past decade has given MFG invaluable insight into its growing fuel network operation and has enabled its forecourt managers to swiftly deal with all identified issues. The contract signed between DFS General Manager and Senior Director Wetstock, Andy Sullivan, and Andrew Edwards, Group Infrastructure Director of MFG, commenced 1 June, 2021. MFG will continue with DFS’ premium service level, which includes 24/7 monitoring by DFS’ expert data analysis team, annual pump measure checks and Dangerous Substances and Explosive Atmospheres Regulations (DSEAR) risk assessments. Andrew Edwards said: “We are committed to growing our already very successful forecourt business and we continue to see the ongoing benefits of this valuable partnership.” Andy Sullivan commented, “Our flexible and scalable approach to wetstock management services has kept MFG at the forefront of the ever-changing forecourt industry and has allowed both businesses to grow in their respective sectors. The provision of DFS’ wetstock and on-site services continues to help MFG secure optimum performance and improve the customer experience across their network. At DFS, we always pride ourselves on providing the highest level of customer care, and I am confident we can continue to deliver and indeed, further improve standards to MFG in the years to come.”
- Dover Fueling Solutions® Announces Reseller Agreement with Techniche
AUSTIN, TEXAS – July 22, 2021 – Dover Fueling Solutions® ("DFS"), a part of Dover Corporation and a leading global provider of advanced customer-focused technologies, services and solutions in the fuel and convenience retail industries, is pleased to announce a reseller agreement with Techniche, under which DFS can market, sell and distribute Techniche asset maintenance management and compliance software solutions to customers worldwide. Techniche’s solutions can be used in combination with the recently launched DFS DX™ connected solutions platform – the industry’s first open, global and common cloud platform that harnesses advanced analytics and IoT to deliver five core innovative solutions focused on customer experience and site efficiency – or as a standalone SaaS option to further enable a digital transformation for intelligent fueling and retail. Trusted by a growing number of global retailers – including BP, Shell, Q8, Parkland and Ampol – Techniche is used in over 40,000 locations across 29 countries. Techniche has been at the forefront of managing business-critical assets for fuel retailers for more than 20 years. Techniche’s cloud-based computerized maintenance management system (CMMS) software was developed specifically for the fuel and convenience retail industry to increase the efficiency of maintenance operations and ensure optimal asset uptime. This helps reduce environmental risk and costs while providing a greater return on investment for all fuel, retail and forecourt assets. “Techniche software provides insight into compliance, equipment and operational needs and is a great complement to DFS DX™,” said DFS President David Crouse. “We are excited to be able to offer additional solutions to improve asset optimization and productivity, while helping customers future-proof their businesses with cutting-edge technology.” “We are delighted to partner with Dover Fueling Solutions® as a DFS DX™ ecosystem partner,” said Karl Jacoby, Techniche Chairman and CEO. “DFS customers will join a worldwide community of fuel and convenience retailers that already rely on Techniche software to address their compliance and asset maintenance challenges. We look forward to working closely with the team at DFS to ensure a long and successful partnership.”
- Dover Fueling Solutions'® Sara Venkatachalam Named STEP Ahead Award Winner
DOWNERS GROVE, ILL. – August 18, 2021 – Dover® (NYSE: DOV) announced today that Sara Venkatachalam, Senior Manager of Solutions Engineering at Dover Fueling Solutions® Engineering, will be honored at the Women in Manufacturing STEP Ahead Awards on Nov. 4, 2021, in Washington, D.C., presented by The Manufacturing Institute. The STEP Ahead Awards celebrate women making an impact in Science, Technology, Engineering and Production who have made outstanding achievements in both their professional organizations and communities. Venkatachalam is among 130 honorees from more than 100 companies to receive this honor. "We are proud to see Sara recognized at this year's STEP Ahead Awards," said Kimberly Bors, Dover’s® Senior Vice President of Human Resources. "She is a talented advocate for next-generation digital technologies, and an inspiring mentor and supporter of female talent and diversity here at Dover®.” Venkatachalam leads a team that is revolutionizing the consumer experience in fueling and convenience retail, driving Dover’s® competitive edge in the manufacturing marketplace. Known as the cloud-to-edge team, her group is developing innovative solutions for cloud computing at the edge, enabling fueling devices and site equipment to interact seamlessly with cloud solutions. Outside of her role at Dover®, Venkatachalam participates in several community organizations that help to provide items such as food, clothing and school supplies for those in need.
- Dover Fueling Solutions® Launches Cutting-Edge Technology Roadshow
AUSTIN, TEXAS – August 24, 2021 – Dover Fueling Solutions® ("DFS"), a part of Dover Corporation and a leading global provider of advanced customer-focused technologies, services and solutions in the fuel and convenience retail industries, today announced the launch of an unprecedented, cutting-edge Technology Roadshow. The Technology Roadshow is an immersive experience exploring ways convenience store retailers can transform the way they do business by utilizing next-generation technology. With interactive product demos, you can discover the power and possibilities of the DFS DX™ connected solutions platform, DFS Anthem UX® and more. By bringing the technology directly to customers and the community, DFS is eliminating the distance separating our customers from seeing first-hand the innovative technology they can leverage at their stores. Today, August 24, marks the launch of Technology Roadshow with Denver, Colorado, as the first stop. From there, the DFS technology truck will make its way across the United States, with 20 stops around the country in the next few months. To see the full tour schedule, click here. For more information on the Technology Roadshow, visit: www.doverfuelingsolutions.com/roadshow