Scheduling ​ DX Fleet® Customers ​ Before proceeding, be sure to have the following information available: - Edge MAC Address - Site Information (address & contacts) ​ Click here , to proceed to DX Fleet ® site registration and scheduling P etrp Vend® 300 E (PV300 E) Fuel Island Terminal EMV Customers Before proceeding be sure to have the following information available: - FSC3000® SIMM Serial Number - NBS Terminal ID Number - SPM Serial Number (Located on packaging label) - Terminal MAC Address (Located on packaging label) - DFS Edge serial number (located on Edge packaging) Click here, to proceed to PV300® E EMV site registration and scheduling Phoenix SQL Customers Before Proceeding be sure to have the following - Make sure you have all the usernames and passwords (FSC3000® and SQL) - Make sure the Phoenix software has been activated and NOT in the “DEMO” mode. ​ Click here, to proceed to Phoenix SQL Startup scheduling Click here, if you need to reschedule your Phoenix Startup ​ ​ Technical Support ​ For OPWFMS Technical Support & Service Issues, please call 1-877-OPW-TECH (877-679-8324), Monday through Friday, 7:00 am to 6:00 pm, US CST

Link Up With Us ProGauge MagLink LX Ultimate and MagLink LX Ultimate consoles Top of consoles page We believe in choice At DFS, we believe that you deserve the best. We offer a comprehensive range of tank gauge consoles, designed to deliver the perfect level of functionality for your fuel business, whatever the size or purpose. Our products enable you to create a system of comprehensive fuel information management that can efficiently handle a range of tank and forecourt issues. Advanced functionality, such as centralized site management, precise inventory reconciliation and loss prevention analysis provide an even higher level of fuel management capabilities. Speak to an Expert View Brochure Interface with Probes Our tank consoles are able to easily interface with all DFS probes, including the DFS DMP Magnetostrictive Probe(s), effectively retrieving product/inventory readings, water level readings and temperature measurements, so that you always have an accurate understanding of what is going on underground. Leak Detection Our probes are designed to work perfectly in harmony with our consoles to provide superior automatic leak detection, so that you can rest easy knowing that your fuel stocks are protected at all times. Couple probes and consoles with our analyst-led wetstock monitoring services for complete peace of mind. Detailed Reconciliation Our tank consoles allow you to easily access historical in-tank level readings, so that you can determine whether your fuel site or network is losing fuel. Don't have time to look over reams of data? Consider investing in our monitoring services: we can tell you if you are losing fuel, from where, and exactly how much. Explore Consoles Please Select Your Region NA OTHER Available in NA NA ProGauge MagLink LX Ultimate console Discover More ProGauge MagLink LX Plus console Discover More OPW FMS Mechanical Tank Gauge Discover More Available Across the Rest of the World OTHER ProGauge MagLink LX Ultimate console Discover More ProGauge MagLink LX Plus console Discover More ProGauge MagLink LX 4 console Discover More ProGauge Digimon 16T console Discover More ProGauge Digimon LCD Discover More ProGauge MagConnect Discover More ProGauge MagDirect Discover More DFS ATG Driver Display (DCD) Discover More Speak to an Expert Back to Top

RESOURCE LIBRARY Brochures White Papers Reports and Articles Specifications and FAQ's Please select the category and region you're looking for: Choose Category Select Region DFS Fusion® automation server version 3 Site Efficiency Download ​ ​ Download ProGauge Maglink LX Ultimate console Automatic Tank Gauging Download ProGauge MagLink LX Plus console Consoles Download ProGauge MagLink LX 4 console Consoles Download ProGauge Digimon 16T console Consoles Download Digimon LCD Consoles Download ProGauge MagConnect Consoles Download ProGauge MagDirect Consoles Download DFS ATG Driver Display (DCD) Consoles Download SiteSentinel® Integra 500® console Consoles Download SiteSentinel® Integra 100® console Consoles Download Load More Please select the category and region you're looking for: Select Tags Select Region DFS in Focus: Keeping you Connected Download The Evolution of Wetstock Management: Rejecting the Status Quo in the Pathway to Improved Risk Management. Download The Future of Fueling Report: Innovation at the Pump, 2023 Download Please select the category and region you're looking for: Choose Category Select Region Wayne Xflo® fuel meter Metering Download Your Guide to Automatic Temperature Compensation (ATC) Technology. Take Full Control of Your Forecourt, Today. Reporting Download Data Management Principles for a Multitenant Architecture. Utilizing a Series of Controls To Keep Data Segregated and Secure. Site Efficiency & Connectivity Download Ensuring Data Security in a Cloud-Enabled Solution. User Management Considerations For Establishing A Secure And Seamless Cloud Experience. Site Efficiency & Connectivity Download How DFS DX Network Architecture Best Practices Strengthen Data Security. Leveraging Prescriptive Data Flow Controls, Network Rules & Device Security to Keep Payment and Non-Payment Data Secure. Site Efficiency & Connectivity Download DX Promote® White Paper: The DFS Guide To Next Generation Dispenser Media Technology. Five Ways A Rich Content Management Platform Is Fundamental To Sustainable Sales Growth. Site Efficiency & Connectivity Download The Fueling Industry's First Remote, Cloud-Based Fuel Dispenser Monitoring and Management Platform. Targets Common Fuel Dispenser Pain Points That Fuel Site Operators Must Confront and Conquer. Site Efficiency & Connectivity Download DX Retail®: Your Guide To Simplifying and Streaming Daily Retail Management Tasks. How Cloud-Enabled, Centralized Forecourt and Store Management Solutions Drive Efficiencies and Unify Operations. Site Efficiency & Connectivity Download DX Fleet®: The First Cloud-Based System That Gives Fleet Companies True “To The Drop” Visibility Into Their Fueling Operations. Targets Fleet-Fueling Pain Points That Must Be Overcome To Optimize Business Performance. Site Efficiency & Connectivity Download Making The Connection Between Cloud-Enabled Optimization And ROI. Why Open Architecture Platforms Are Integral To Convenience Store Digital Transformation. Site Efficiency & Connectivity Download DFS Edge (Physical) Intelligent IoT Platform: Security: Giving Forecourts the Power to Stay Connected. Site Efficiency & Connectivity Download DFS Edge (Virtual) Intelligent IoT Platform: Security: Giving Forecourts the Power to Stay Connected. Site Efficiency & Connectivity Download Load More Please select the category and region you're looking for: Select Category Select Region RDM by DFS FAQ Document Download DFS Fusion® Prizma FAQ Document Download Prizma FAQ Document Download DX Promote® Specification Document Download DX Promote® FAQ Document Download DX Retail® FAQ Document Download DX Wetstock® FAQ Document Download DX Monitor® FAQ Document Download DX Retail® Specification Document Download DX Wetstock® Specification Document Download DX Fleet® Specification Document Download DX Monitor® Specification Document Download

NEWS AND EVENTS Filter by month: NEWS AND EVENTS August 2024 (1) 1 post July 2024 (2) 2 posts May 2024 (2) 2 posts April 2024 (2) 2 posts March 2024 (1) 1 post February 2024 (1) 1 post January 2024 (2) 2 posts December 2023 (1) 1 post November 2023 (1) 1 post October 2023 (3) 3 posts September 2023 (1) 1 post August 2023 (1) 1 post June 2023 (1) 1 post May 2023 (1) 1 post April 2023 (1) 1 post All Posts Search 2 days ago Dover Fueling Solutions® Launches Pioneering ProGauge MagLink LX Ultimate Console 30 Jul 22 Dover Fueling Solutions® Launches Synergy Fuel Site Controller™, Allowing Digital Transformation for the Fleet & Commercial Fueling Industry 328 Jul 10 Acumera and Dover Fueling Solutions® Launch DX Control™ to Enhance Fuel Retail Resiliency and Efficiency 251 1 2 3 4 5 NEWS Upcoming Events Tue, Sep 03 Durban ReFuel Forum Africa 2024 Sep 03, 2024, 9:00 AM GMT+3 – Sep 04, 2024, 6:00 PM GMT+3 Durban, Durban, South Africa Access to the most innovative fuel retailers and suppliers in the region, showcasing some of the industry’s most innovative products and services. To learn more, visit https://www.openroomevents.com/refuel-forum-africa-2024.php Share Details Wed, Sep 04 San Diego PFCS – Pacific Fuels and Convenience Summit Sep 04, 2024, 9:00 AM PDT – Sep 05, 2024, 6:00 PM PDT San Diego, 1 Market Pl, San Diego, CA 92101, USA The Pacific Fuels and Convenience Summit (PFCS) is an engaging and comprehensive 3-day event offering you multiple ways to network with others as fuel marketers, gas stations, or even convenience store operators. To learn more, visit https://www.cfca.energy/pfcs24/ Share Details Mon, Sep 09 Atlanta PWX – Public Works Expo Sep 09, 2024, 9:00 AM EDT – Sep 11, 2024, 6:00 PM EDT Atlanta, Atlanta, GA, USA Come prepared to see, hear, touch, and discuss in a variety of traditional and interactive sessions, seminars, workshops, and networking opportunities. To learn more, visit https://www.apwa.org/events/pwx-conference/ Share Details Thu, Sep 19 Filton West of England & Wales Roadshow Sep 19, 2024, 9:00 AM – 6:00 PM Filton, Bullfinch Cl, Filton, Bristol BS34 6FG, UK Established for over 20 years, The Forecourt Roadshows are a series of 5 one-day regional exhibitions, designed and specified for everybody involved in petrol retailing in the UK. To learn more, visit https://www.ukpra.co.uk/en/events/ Share Details Tue, Sep 24 Location is TBD New Mobility Congress 2024 Sep 24, 2024, 9:00 AM – Sep 26, 2024, 6:00 PM Location is TBD The largest industry conference and EXPO in the CEE region. To learn more, visit https://kongresnowejmobilnosci.pl/en/homepage-en-2024/#:~:text=Registration%20is%20now%20open%20for,27%2C%202024%20at%20Expo%20%C5%81%C3%B3d%C5%BA. Share Details Fri, Oct 04 Las Vegas NACS Show 2024 Oct 04, 2024, 9:00 AM PDT – Oct 06, 2024, 6:00 PM PDT Las Vegas, Convention Center Dr, Las Vegas, NV 89109, USA To learn more, visit https://www.nacsshow.com/ Share Details Wed, Oct 23 Hamburg Hydrogen Technology Expo Europe Oct 23, 2024, 9:00 AM GMT+2 – Oct 24, 2024, 6:00 PM GMT+2 Hamburg, Messepl. 1, 20357 Hamburg, Germany This must-attend event will bring together the entire supply chain to discuss everything from technologies and solutions for low-carbon hydrogen production, efficient storage, transport and more. To learn more, visit https://www.hydrogen-worldexpo.com/about/ Share Details Thu, Oct 24 Shawsburn Scottish Roadshow Oct 24, 2024, 9:00 AM – 6:00 PM Shawsburn, 3 Ayr Rd, Shawsburn, Larkhall ML9 2TZ, UK Established for over 20 years, The Forecourt Roadshows are a series of 5 one-day regional exhibitions, designed and specified for everybody involved in petrol retailing in the UK. To learn more, visit, https://www.ukpra.co.uk/en/events/ Share Details Thu, Nov 21 Elland Yorkshire Roadshow Nov 21, 2024, 9:00 AM – 6:00 PM Elland, Ainley Top, Lindley Moor Rd, Elland, Huddersfield HD3 3RH, UK Established for over 20 years, The Forecourt Roadshows are a series of 5 one-day regional exhibitions, designed and specified for everybody involved in petrol retailing in the UK. To learn more, visit https://www.ukpra.co.uk/en/events/ Share Register Now Mon, Dec 09 Nashville Docks Expo Dec 09, 2024, 9:00 AM CST – Dec 12, 2024, 6:00 PM CST Nashville, 201 Rep. John Lewis Way S, Nashville, TN 37203, USA To learn more, visit https://docksexpo.com/ Share Details Time is TBD Houston GHRA – Greater Houston Retailers Cooperative Association Time is TBD Houston, NRG Park, 1 Fannin St, Houston, TX 77054, USA To learn more, visit https://www.ghratradeshow.com/ Share Details Time is TBD Location is TBD APEA Live 2024 Time is TBD Location is TBD Share Details events

Dover Fueling Solutions® Privacy Policy Legal Notice Cookie Policy Anchor 1 Anchor 2 Anchor 3 Anchor 4 Anchor 5 Anchor 6 Last Revised: January 23, 2023 Dover Fueling Solutions, on behalf of itself and its affiliates, within the Dover Fueling Solutions family of companies (collectively, “DFS”) respects your individual privacy. This Privacy Policy describes how we collect, use, and share personal data we obtain from users of our products and services, including those at the https://dovercorporation.com and https://www.doverfuelingsolutions.com/ websites, and related websites, mobile software applications, and other offerings, as well as DFS’ fuel and fluid dispensers, and payment and metering systems contained in such dispensers (collectively, the “Services”). This Privacy Policy applies when you use the Services or interact with DFS. By choosing to use the Services or otherwise providing DFS personal data, you agree to this Privacy Policy. If you do not agree to this Privacy Policy, please do not use the Services. If you are an employee of DFS or a DFS affiliate, you should refer to the Employee Privacy Notice provided by your employer. If you are intending to apply for a job with us or to join our talent network, you should refer to the Privacy Notice on our Careers Portal. ​ DFS encourages you to read this Privacy Policy in its entirety, but here are links to the different sections of this policy: Who we are and contact details What personal data we collect What we do with the personal data we gather Data Sharing Security and Storage Rights to your personal data Additional Information 1. WHO WE ARE AND CONTACT DETAILS This is the website of: Dover Fueling Solutions 3814 Jarrett Way Austin, TX 78728, USA You can contact us via e-mail at marketing@doverfs.com or you can call us at +1 512 388 8311. 2. WHAT PERSONAL DATA WE COLLECT In general, we receive and collect all information you provide via the Services, including through website input fields (including advertisements), tracking technologies (e.g., cookies), phone, email (including email campaigns), web chat, or in other such ways. This includes personal data that can identify or relates to you, including but not limited the following: (i) Contact information, such as your full name, email address, mailing address, telephone number; (ii) Information related to customer surveys, promotions, and/or offers (e.g., preferences, demographics, interests, etc.); and (iii) Information about the device you use to access the Services (e.g. IP address) ​ We also may periodically obtain information about you from affiliated entities, partners and other independent third-party sources and will add it to our database of information. For example, we may receive information about your interaction with advertisements on third party websites, including updated postal addresses and demographic information. ​ Cookies Cookies are pieces of information or code that a website transfers to or accesses from your computer or device to store, and sometimes track, information about you. Cookies let websites remember you and your preferences, manage different features and content, store searches, and personalise content. ​ Our Site uses cookies (alone or combined) to create a unique device ID, and to distinguish you from other users. This helps us to improve your experience and improve our Site. We also use cookies to keep our Site secure and to understand how users navigate around the Site. Some cookies only last while you use our Site. Some cookies are used to remember you when you visit again, and will last for longer. We use strictly necessary cookies if it is in our legitimate interests to do so (balanced with your rights). These are cookies where the storage of (or access to) information is essential rather than reasonably necessary. For instance, we need to use these cookies in order to provide a service to you. Additionally, these cookies can be strictly necessary in order to comply with a legal obligation that we are subject to. We use all other cookies with your consent. You can choose which cookies to consent to through Cookies Settings. Please see our Cookies Policy for more information about our use of these technologies on the Services. Transfers of Personal Data As a global organization, we will transfer your personal data across borders. DFS and its servers are based in the US, although our affiliates are located in countries worldwide. DFS makes no claim that its Services are appropriate or lawful for use or access outside the United States. If you access the Services from outside the United States, you are consenting to the transfer of your personal data from your location to the United States. By sending us your information, you further consent to its storage within the United States. You are solely responsible for complying with all local laws, rules and regulations regarding online conduct and access to the Services. Where a transfer of personal data across borders is required, we will implement appropriate or suitable safeguards (such as EU Commission approved Standard Contractual Clauses) in compliance with applicable laws to protect that personal data. Please contact us using our details above should you require further information. ​ Links to Other Services The Services may contain links to enable you to visit other services or websites of interest easily. Once you have used these links to leave our Services, you should note that we do not have any control over those other services or sites; therefore, we cannot be responsible for the protection and privacy of any personal data which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to those other services and sites. 3. WHAT WE DO WITH THE PERSONAL DATA WE GATHER We use the personal data we gather about you for the following purposes: (i) to manage our relationship with you, including to monitor and improve the use of the Services, understand your needs, track your use and preferences at dispensers and respond to your inquiries; (ii) for internal record keeping; (iii) for internal analysis to see how many unique visitors visit the Services; (iv) to administer promotions, services (e.g., registration for webcasts, etc.) and offers for which you register; (v) to send you marketing communications and for other marketing-related purposes, subject to the Marketing provisions below; (vi) to improve the products and services offered through the Services; and (vii) to measure the number of visitors to the Services and the areas of the Services that are of most interest to visitors, and to customize the Services. ​ We do not use the personal data that you provide through the Services to make automated decisions about you. You always have the right to withdraw your consent at any time by contacting us using the details below. ​ To the extent permitted by applicable law, including laws outside your country of residence, DFS may also use your personal data as we believe to be necessary or appropriate: (i) to comply with applicable law or legal process; (ii) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (iii) to enforce our terms and conditions; (iv) to protect our operations or those of any of our affiliates; (v) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (vi) to allow us to pursue available remedies or limit the damages that we may sustain. We do not intend to collect any sensitive personal data (which is defined under EU law to include, for example, personal data on ethnicity, racial origin and health) through the Services. ​ Marketing Where required by local law, we will obtain your prior consent: (i) in order to send you marketing communications about DFS; (ii) in order to provide your personal data to DFS affiliates for their marketing purposes; and (iii) in order to provide your personal data to third parties and other partners for joint marketing efforts or their own marketing efforts. ​ Please note that you always have the right to object or withdraw your consent. Otherwise we may contact you by email, phone, fax, mail, or other means unless you direct us not to do so. We may use your personal data for our own marketing purposes, including, but not limited to notifying you of new services, offers or other information via mail, email, telephone, text message, and other means. If you do not want us to use your personal data for marketing purposes or to provide your personal data to DFS affiliates or to third parties for their marketing purposes, you may opt-out of such uses by notifying us in accordance with the procedure set forth below under the heading, “Rights to your Personal Data.” ​ 4. DATA SHARING We may share your personal data with our affiliates, partners, contractors, agents, and third party service providers (including contractors who provide services to us) to provide the Services or assist with any of the uses of personal data described above. DFS limits such third parties’ use of personal data to be consistent with this Privacy Policy and other appropriate confidentiality and security measures, and prohibits such third parties from sharing or using the personal data for any other purpose. We may also disclose your personal data to third parties if disclosure is required to comply with applicable laws or regulations; comply with a legal obligation, process or court order; to respond to requests from public and government authorities; or if disclosure is necessary to enforce our Privacy Policy and/or Terms of Service; to protect your safety or security; to protect our rights, the safety and security of our site and property or that of DFS Affiliates or third parties; or to allow us to pursue available remedies or limit the damages we may sustain. We may share or transfer your personal data to a third party if DFS enters into, or is involved in, a business transaction such as a merger, acquisition, reorganization, or sale of some or all of its assets. ​ Personal Information You Post in Public Areas When you post a message in a DFS forum, or chat room, or provide a review or customer feedback to DFS, the information you post may be accessible to other users of the Services and the public. If you post personal data anywhere on the Services that is accessible to other users or the public, you are advised that such personal data can be read, collected, used, or disseminated by others and could be used to send you unsolicited information or for other purposes. Accordingly, you assume full responsibility for posting such data and agree that DFS is not responsible in any way for personal data you choose to post in such public areas. ​ Aggregated Information DFS may publish, share, distribute, or disclose personal data that has been aggregated with information from other users or otherwise de-identified in a manner that does not allow such data about you to be separated from the aggregate data and identified as originating from you, to third parties, including DFS partners, sponsors, and advertisers. Such information may help DFS identify and analyze training, demographic, and psychographic trends and information, and report to third parties how many people saw, visited, or clicked on certain content, areas of the Services, ads, or other materials. 5. SECURITY AND STORAGE We are committed to keeping your personal data secure. In order to prevent unauthorized access or disclosure, we have put in place suitable technical and organizational measures to safeguard and secure the personal data we collect online from loss, theft, and unauthorized access, use, disclosure, or modification. For example: we transmit data over secured communication channels using SSL Login credentials; all personal information is stored by trusted third party providers (e.g., AWS); all systems used to provide the Services are password protected with secure authentication services (e.g., Okta and SailPoint SSO); and all Services usage is restricted on a per-user basis on the principle of least privilege. Personal data collected by DFS may be stored and processed in your region, in the United States, and in any other country where DFS, its affiliates, or service providers operate facilities. ​ How Long Will We Hold Your Personal Data We will retain your personal data for as long as: (i) we have a relationship with you; (ii) we are required by law; or (iii) we need to in order to protect ourselves as a business or protect any other third party. ​ DFS may further retain your data for a commercially reasonable time thereafter for backup, archival, fraud prevention, or detection or audit purposes. DFS complies with applicable data protection laws, including applicable security breach notification requirements. If you have any questions about our retention policy, please contact us using the details set out above. 6. RIGHTS TO YOUR PERSONAL DATA Under certain laws, you have the right to seek access to your personal data, seek rectification or erasure of your personal data, restrict our use of your personal data, object to our use or request data portability. Please contact us if you wish to exercise any of these rights. In any event, you can always ask us for more information about our disclosure of and the people who will be able to see and access your personal data. ​ In accordance with applicable laws, you may choose to restrict the collection or use of your personal data by us by emailing us at legal@doverfs.com . You may also write to us at the above address (located at the beginning of this Privacy Policy), call us at +1 (800) 289-2963, or use the “Contact” tab on our home page. This includes where you: (i) have previously not objected to us using your personal data for our direct marketing purposes, but now wish to opt-out of receiving future marketing emails from us; (ii) want to opt-out of any new uses of personal data permitted by this Privacy Policy caused by changes in our information practices; (iii) do not want us to share your personal data with third parties for marketing purposes; (iv) believe that personal data we are holding on you is incorrect or incomplete so that we can consider your concern; or (v) do not want to be contacted by us in the future (unless you initiate the contact). Any such requests are subject to the protection of other individuals’ rights and applicable law. Additionally, to help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the data. To the extent permitted by applicable law, a charge may apply before we provide you with a copy of any of your personal data that we maintain. ​ 7. ADDITIONAL INFORMATION ​ Persons Under 18 The Services are not directed to children and we do not knowingly collect or allow the collection of personal data from persons under the age of 18. Please do not use the Services or provide any personal information to DFS if you are under the age of 18 or if you are not old enough to consent to the processing of your personal data in your country. If you are the parent or guardian of a person under the age of 18 and believe that the person has provided personal data to us, please contact us at legal@doverfs.com . ​ Your California Privacy Rights California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of personal data to third parties for their direct marketing purposes. To make such a request, please e-mail us or write to us at the addresses below. ​ Updates to This Privacy Policy We may update this Privacy Policy by posting a new version on our website. If we update this Privacy Policy in a way that significantly changes how we use your personal data, we will bring these changes to your attention where reasonably possible. Otherwise, we recommend that you periodically review this Privacy Policy to be aware of any other revisions. ​ Any Concerns? You have the right to complain about our use of your personal data. Please contact us using the contact details set out above. Depending on where you are located, you may also have a right to complain to your local data protection regulator. Anchor 7 Legal Notice Legal Notice Terms of Use Agreement ​ Definitions This website ("website") is owned and operated by Dover Fueling Solutions. The terms "we", "us", "our" and "ours" when used in these Terms of Use mean Dover Fueling Solutions, which includes subsidiaries, segments, branches, affiliates or companies under common ownership or control of Dover Fueling Solutions. The terms "you", "your" and "yours" when used in these Terms of Use mean any user of this website. Agreement Access to and use of this website and the information, materials, products and services available through this website are subject to all applicable laws and regulations and to these Terms of Use. By accessing this website, you agree to these Terms of Use which form a legally binding agreement. If you do not agree, please exit this website. These Terms of Use may be changed by us from time to time without specific notice to you. The latest Terms of Use will be posted on the website, and you should always review these Terms of Use prior to using the website to ensure that you have a current understanding of the Terms of Use under which you are permitted to access this website. If you cannot access the Terms of Use via the Internet, we can provide a copy of the most recent Terms of Use by e-mail upon request. ACCESS TO THIS WEB SITE (OR PORTIONS THEREOF) AND THE USE OF INFORMATION, MATERIALS, PRODUCTS OR SERVICES PROVIDED THROUGH THIS WEB SITE (OR PORTIONS THEREOF), IS NOT INTENDED, AND IS PROHIBITED, WHERE SUCH ACCESS OR USE VIOLATES APPLICABLE LAWS OR REGULATIONS. Minors This website is a business and commercial site. As such, it is not intended for children or minors. Product & services information All references on this website to information, materials, products and services apply to information, materials, products and services available in the countries or jurisdictions specified with respect to such information only, unless otherwise stated. Nothing in this website constitutes an offer to buy or sell our products or services in any jurisdiction. This website is for information purposes only. Ownership Unless otherwise indicated, this website and its design, text, content, selection and arrangement of elements, organization, graphics, design, compilation, magnetic translation, digital conversion and other matters related to this website ("Elements") are protected under applicable copyrights, trademarks and other proprietary (including, but not limited to, intellectual property) rights and are the property of Dover Fueling Solutions or are included with the permission of the rights owner and are protected pursuant to copyright and trademark laws. ​ The posting of any such Elements on this website does not constitute a waiver of any right in such Elements. You do not acquire ownership rights to any such Elements viewed through this website. Except as otherwise provided herein, none of these Elements may be used, copied, reproduced, distributed, republished, downloaded, modified, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without our express prior written permission. ​ Permission is hereby granted to the extent necessary to lawfully access and use this website and/or information, materials, products and/or services available on it to display, download, archive and print in hard copy, portions of this website, provided you do not modify the Elements and that you retain any and all copyright and other proprietary notices contained in the Elements. This permission terminates automatically if you breach any of these Terms of Use. Trademarks The Dover Fueling Solutions logo, all product names, all page headers, all custom graphics, all button icons, all trademarks, service marks and logos appearing on this website, unless otherwise noted, are service marks, trademarks and/or trade dress of Dover Fueling Solutions (the "Marks"). All other trademarks, product names, company names, logos, service marks and/or trade dress mentioned, displayed, cited or otherwise indicated on the website are the property of their respective owners. You agree not to display or use the Marks in any manner without our prior written permission. You agree not to display or use trademarks, product names, company names, logos, service marks and/or trade dress of other owners without the prior written permission of such owners. The use or misuse of the Marks or other trademarks, product names, company names, logos, service marks and/or trade dress or any other materials contained herein, except as permitted herein, is expressly prohibited. Hyperlink disclaimer This website may contain links and/or advertisements to other websites maintained by us in addition to links to websites maintained by unrelated companies and persons ("third party website"). An advertisement of, or link to, a third party website does not mean that we approve, endorse or accept any responsibility for that third party website, its content or use, or the use of products and services made available through such third party website. ​ We are not responsible for the actions, content, accuracy, opinions expressed, privacy policies, products or services provided through these links or made available through these resources or appearing in such third party websites, nor for any damages or losses, directly or indirectly, caused or alleged to have been caused as a result of your use or reliance on such third party websites. ​ Such third party websites are not investigated, monitored or checked for accuracy, completeness or conformance with applicable laws and regulations by us. We do not make any representations whatsoever, or give any warranties of any kind, expressed, implied, or otherwise about any websites which you may access through this website, the content thereof, or the products and/or services made available through such websites. If you decide to leave our website and access these other websites, you do so at your own risk. All rules, policies (including privacy policies) and operating procedures of such websites will apply to you while on such websites. Links from other websites Any link to this website without our written permission is prohibited. Notwithstanding authorization to link to this website, linking to any page other than the home page is prohibited. Persons providing access to this website via link from another website are solely responsible for the content, accuracy, opinions expressed, privacy policies, products or services of, or available through, the source website and for any representations made or impressions created concerning Dover Fueling Solutions. Authorization by us to link to this website is given without assumption of any liability by us relating to such links, and we hereby disclaim any such liability. We reserve the right to withdraw any authorization to link to this website at any time and for any reason. Anyone providing access to, or information relating to this website, whether by link or otherwise, is responsible for bringing these Terms of Use to the attention of the person receiving such access or information. Failure to do so will not result in liability for us. Data protection consent By agreeing to these Terms of Use, you acknowledge you have read and understood the terms of our Privacy Statement and that you agree with it. (CLICK HERE TO ACCESS OUR PRIVACY STATEMENT). ​ With the exception of Personal Data, any communication or material you post or transmit to us over the Internet is, and will be treated as non-confidential and non-proprietary. Upon the transmission of any personal information to us, you expressly grant permission to us to disseminate and/or use such information for any lawful purpose as detailed in our Privacy Statement. ​ Posting or transmitting of any unlawful, threatening, libelous, defamatory, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or violation of any law is strictly prohibited. ​ We reserve the right to monitor your communications with us whether by mail, voice, fax, e-mail or any other form of transmission for the purposes of quality control, security and other business needs. ​ Notwithstanding the foregoing, all personal data provided to us as a result of this website will be handled in accordance with our Privacy Statement. No warranties THIS SITE IS PROVIDED ON AN "AS IS," "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT POSSIBLE PURSUANT TO APPLICABLE LAW, DOVER FUELING SOLUTIONS, ITS AFFILIATES, SERVICE PROVIDERS AND LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE. 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Control Where You Need it Most DFS Fusion® automation server version 3 Top of DFS Fusion V3 AVAILABLE GLOBAL The Only Solution You Need The DFS Fusion® automation server allows your dispensers, tank gauging systems, price signs and back-end reporting to more seamlessly interface with your POS and Enterprise Resource Planning (ERP) systems. Packed with advanced software technology, it’s one small, but powerfully upgraded solution, that can replace a variety of on-site devices, such as a forecourt controller, an ATG system, petroleum-retail console, interface and distribution boxes, and third-party proprietary controllers. Speak to an Expert View Brochure One Point of Control By giving you better visibility over many of your current devices with the DFS Fusion® automation server, you can reduce maintenance costs so there are fewer potential points of failure. In-depth web-reporting capabilities mean you can have visibility over sales, operations, inventory and equipment. Fresh, Sleek Design Featuring a backlit 128 x 64 mm graphic LED screen, the front-mounted display allows alerts and diagnostic information to be easily readable. With 5 status LED lights to show power, HDD activities and 3 definable (GPIO), the DFS Fusion automation server gives insightful information at first glance. Connected Stay connected from anywhere, at any time through secure remote access and remote management for unattended hours. The DFS Fusion® automation server also comes IoT-ready to allow easy access to DFS DX™ connected solutions platform for seamless digital transformation 24/7 Support DFS provides 24/7 remote support for dispensers, systems and other technology. With the DFS Fusion® automation server , you can get support for problem resolution, escalation notifications, increasing security for your forecourt and network, data management and more. Hardware Designed for More Power One single point of control forhardware and software applications. In-depth reporting capabilitiesproviding enterprise-level visibility. Connectivity from anywhere, at anytime, through secure remote access. Remote management forunattended hours. Interactive access for remote training,instruction and troubleshooting. Enables remote accessibility andupgradeability from anywhereglobally. View Data Sheet Speak to an Expert Back to Top

Dover Fueling Solutions® - made up of some of the most trusted, lea ding-edge brands in the industry - Enables the Evolution of Consumer Experiences in Fueling an d Charging CLEAN ENERGY Discover More New to Dover Fueling Solutions® RDM by DFS The Remote Diagnostics & Management (RDM) solution - optional dispenser module, for gathering enhanced data. Available in EMEA Discover More DFS Order Kiosk™ powered by FLYX Flexible and innovative technology for c-stores, which can help differentiate station from the competition. ​ Available in EMEA Discover More DX Market™ powered by GRUBBRR® DFS and GRUBBRR® have joined forces to enhance customer experience, grow basket size and increase profitability at the pump. ​ Available in USA Discover More Synergy Fuel Site Controller™ Consolidate your devices and automate manual tasks for lower total cost of ownership. ​ Available in North America Discover More Testimonials "The partnership with Dover Fueling Solutions® and the successful integration with DX Power™ allows us to authorize EV charging sessions via both fleet card and bank card, not requiring any subscriptions and providing EV drivers with the freedom to charge anywhere." Steve Vandermeeren, COO/CTO of ICASA News Insights Cases Dover Fueling Solutions® Launches Synergy Fuel Site Controller™, Allowing Digital Transformation for the Fleet & Commercial Fueling Industry PetroVend Synergy FSC™ consolidates multiple functionalities, including advanced Proprietary Card File (PCF) capabilities, into a streamlined package offering fleet operators unprecedented control, flexibility and efficiency. Date: 22 July, 2024 Discover More Driving Connectivity Technological advancements, changes in consumer behaviour, and new trends within the fuel retail and convenience industry are all reasons why today’s forecourt owners need to look beyond investing in products and solutions that perform on their own. Date: June 26, 2024 Discover More bp Moorebank Selects Wayne Fuel Dispensers for Brand-new Service Station in Australia The Pump Group found Wayne® fuel dispensers were quieter, required less maintenance , and had a much faster flow rate overall when compared with other dispensers available on the market. Date: May 28, 2024 Discover More Our Partners

June 26, 2024 Driving Connectivity ​ When you think of a service station, you automatically think of a forecourt equipped with fully-functioning dispensers, secure payment terminals, and a well-stocked c-store complete with deals and offers leveraged by loyalty programmes. In theory, you’d be correct; however, technological advancements, changes in consumer behaviour, and new trends within the fuel retail and convenience industry are all reasons why today’s forecourt owners need to look beyond investing in products and solutions that perform on their own, and instead, create a forecourt equipped with products and solutions that work and communicate with each other. Making connections between forecourt equipment – conventional / clean energy dispensers to payment and loyalty systems or tank gauging solutions to your wetstock management system – can add credible value to a fuel retail business and enhance overall success. What is a Connected Forecourt? Simply put, a connected forecourt is a future-ready forecourt. If you were to search for the definition of connectivity, you’d see ‘brought together or into contact’, which also means associate, combine, join, link, relate, unite. So, when we reference the connected forecourt, we mean ensuring all products, solutions, and services are not only available and installed at a service station but also completely connected. A connected forecourt allows retailers to take control of all service station equipment, leverage a better experience for consumers, and enhance the overall future position of a fuel retail business. In fact, a connected forecourt can help bring unrivalled functionality to a service station, whether to seamlessly bridge the gap between clean energy dispensers and EV charging systems to the entire forecourt offering or improve end-to-end site management to ensure instances of fuel loss are identified quickly. Connectivity makes fuel retail businesses stronger. “The role of the service station is really transitioning into a mobility hub. And that brings up the term the connected forecourt,” commented Raf Tormans, DFS Senior Product Management Manager. “A connected forecourt, I think, can be described as a combination of hardware and software solutions that exchange data to improve both the customer journey, and at the same time, increase the operational efficiency of the fuel station.” The goal as a station owner should not only be to increase sales and bring traffic to the forecourt, but to also ensure data relating to those sales is captured accurately and used efficiently to improve the entire station offering, so it’s ready to meet the consumer demands of tomorrow. Is Creating a Connected Forecourt Complicated? Creating a connected forecourt is not complicated or difficult. Even the most basic forecourt equipment has connectivity capabilities. It comes down to what retailers want to do with their service station and equipment and what level of investment they are willing to make. Connectivity, and in turn, digitalization of a forecourt has serious potential to create operational efficiencies, improve retailer knowledge of consumer needs, and ultimately save costs long-term. Connecting a forecourt is not overly complicated; however, it should be done in stages. 𝗦𝘁𝗮𝗴𝗲 𝗢𝗻𝗲: 𝗜𝗻𝘃𝗲𝘀𝘁𝗺𝗲𝗻𝘁 𝗗𝗲𝗰𝗶𝘀𝗶𝗼𝗻𝘀 The success of a connected forecourt ultimately depends on the real-time data exchange between various pieces of equipment, systems, and technologies on site. This starts with investigating customer needs and expectations and aligning these with commercial objectives, e.g. do they want digital payments, are they (also) EV drivers, do they like real-time discounts? Once you have this information, you can determine the level of investment required and select the right equipment and technologies to build a connected forecourt. 𝗦𝘁𝗮𝗴𝗲 𝗧𝘄𝗼: 𝗖𝗼𝗻𝗻𝗲𝗰𝘁𝗶𝗻𝗴 𝗙𝘂𝗻𝗱𝗮𝗺𝗲𝗻𝘁𝗮𝗹𝘀 Next, retailers/forecourt owners need to look at the core services/operations of the service station, e.g. wetstock management, tank gauging, payment, dispensing equipment etc. Ensuring all these fundamentals are connected and can communicate with each other is half of the battle, as once they are connected, they provide retailers with a comprehensive overview of their entire forecourt operation. This level of connectivity also enables retailers to stay in control of their service station at all times, whether in-person or remotely. 𝗦𝘁𝗮𝗴𝗲 𝗧𝗵𝗿𝗲𝗲: 𝗜𝗻𝘁𝗿𝗼𝗱𝘂𝗰𝗶𝗻𝗴 𝗔𝗱𝗱𝗶𝘁𝗶𝗼𝗻𝗮𝗹 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 As the world slowly transitions energy use, due to decarbonization and global net zero goals, service stations have the opportunity to diversify and capitalize on a whole new customer base. This allows retailers to ensure their service station remains relevant to consumers who no longer refuel with petrol or diesel; however, service stations must account for how they can connect these new energy types – EV chargers and clean energy dispensers – to existing forecourt infrastructure. A connected forecourt will support the better management of such offerings and enable retailers to have a full overview of what is happening across the entire forecourt, regardless of energy type or preferred payment method, so they can optimize the customer journey from start to finish. How Can a Connected Forecourt Benefit Fuel Retailers and Motorists? The success of a connected forecourt is highly dependent on the exchange of data between the various systems and pieces of equipment that exist on a fuel retail site. It's essential to align consumer expectations with fuel retailers’ commercial objectives, while increasing efficiencies throughout the service station. These efficiencies, in turn, will make it easier for retailers to successfully manage business operations, while making the overall refueling experience better for motorists, e.g. enabling fuel payments and c-store orders to be streamlined straight to the point-of-sale (POS) system, while leveraging media to advertise loyalty and utilizing important customer data for repeat visits. Not only will a connected forecourt automate business operations with little human intervention, it will also positively impact service station throughput and safety. Predictive maintenance to prevent station downtime is one of the key benefits of a connected forecourt, meaning site managers can see what equipment is working and can proactively avoid losing additional refueling opportunities. This helps boost the bottom line of a service station while helping to keep motorists happy, so they won’t fall victim to queuing for an “out of service” dispenser. Safety is also an essential part of the connected forecourt, as camera systems and other devices can be linked to back-office systems to ensure retailers can detect potential problems or dangerous situations. This also applies to safety underground, in terms of wetstock management and tank gauging systems. If properly connected, these systems can communicate with each other to prevent and identify potential leaks to ground, ensuring a site remains compliant while providing a safe experience for motorists when they enter the forecourt. With enhanced connectivity, a forecourt can meet or even exceed customer expectations of convenience and innovation. Digital solutions support forecourts in establishing a smooth customer journey. For example, the ability to accept various payment methods (bank/fleet/credit cards, cash, mobile “tap to pay”) for all energy dispensers, including EV chargers, makes the refueling or charging process stress-free for consumers. This enables drivers to efficiently perform the tasks they need to move on with their journey, such as rapidly refilling or easily paying for fuel, adding to the expected convenience while on the forecourt. An interconnected triad of vital activities can support forecourt owners who want to go one step further to offer adjacent services and new retail experiences to a more demanding clientele. The fuel retail and convenience industry has always been advanced in terms of payment technology and wetstock management, as both areas require a high level of connectivity to various systems on-site as well as remotely off-site; however, consumers and retailers alike will start to see a higher degree of connectivity between more and more pieces of equipment as retailers move towards IoT (internet of things) forecourt integration. This will lead to an enhanced experience for consumers, as forecourt equipment will run better with increased uptime, as fuel retailers can actively monitor dispenser diagnostics while utilizing data to provide tailored offers and loyalty programmes advertised direct at the dispenser through high-quality media screens. Think connected forecourt and think convenience. Useful Links https://www.doverfuelingsolutions.com/solutions/site-efficiency https://www.doverfuelingsolutions.com/products/secure-payment Back to DFS Insights Speak to an Expert ​

Mar 9, 2023 Sustainability at Service Stations: What Can Fuel Retailers do to Contribute to Global Sustainability? ​ Today, we’re living in a society where the focus on environmental protection and the cultivation of a more sustainable future are ever present. The fuel industry, in particular, has come under scrutiny in recent years, with people looking to business leaders to make drastic changes to their day-to-day operations in order for them to provide more accessible, eco-friendly solutions for global transportation. Not only are fuel retailers seeking to support alternative energies such as electricity, hydrogen, Compressed Natural Gas (CNG) and Liquid Natural Gas (LNG), but they are aiming to pivot their fuel businesses to one that is environmentally sustainable. The challenge facing forecourt retailers and convenience stores (c-stores) today, however, is that sustainability is not always as straightforward as it may seem. For example, 95% of a c-stores greenhouse gas emissions are likely to come from the products they stock¹; however, fuel retailers don’t necessarily have control over all aspects of their supply chain. Similarly, fuel has an impact on the environment, but fuel retailers don’t choose what kind of cars their customers drive, they service the market to meet demand. Fuel retailers are examining areas where they can have an impact, become sustainable, and contribute to a reduction in greenhouse gases. In this article, we investigate some ways in which fuel retail businesses can do this effectively, while improving business and their customers experience while on site. Helping to Support a Sustainable Future Fuel retailers are under no illusion that clean energy vehicles will become the “norm” overnight, with many having the understanding that Internal Combustion Engine (ICE) vehicles will still be in operation long after 2030. Some studies suggest many motorists will more than likely buy their last petrol or diesel car in 2029 with the intention of running it for the next 15-20 years. The Christie & Co Business Outlook Report (Retail section)² highlights that it will take until mid-2040s before electric vehicles (EVs) start taking up 50% market saturation, but that doesn’t mean fuel retailers should wait until then before making investments into sustainable options. There are a few ways in which service station owners can support customers now, while still preparing for a future fuel shift. In fact, it should be treated as a two-pronged approach. On one hand fuel retailers should continue to support conventional fueled vehicles while providing options to make them more environmentally friendly; on the other hand, they should start to think about making investments in alternative energy solutions to support growing demand and meet global sustainability targets. When it comes to conventional fueled vehicles, what many don’t realise is the introduction of AdBlue® helps to convert harmful nitrogen oxides (NOx) from diesel vehicle exhausts into water and nitrogen, considerably reducing greenhouse gas emissions; thus, making it more environmentally-friendly than diesel alone. Having this available on site, either via a dispenser or from the c-store, can make a big difference towards sustainability objectives, long-term. On the flip side, if a forecourt starts to incorporate clean energy solutions such as EV chargers, hydrogen dispensers and LNG dispensers, customers gradually become more aware of the fuel options available to them. Alternative fuel vehicles produce fewer emissions than ICE vehicles. EVs do not emit carbon dioxide emissions, CNG reduces harmful emissions, LNG produces 40% less carbon dioxide³ than coal and 30% less than oil, and hydrogen is clean, safe and all around us – making up 70% of matter in the universe. So, are fuel retailers ready for this new wave of consumers? Below Ground is Just as Important as Above Another area where service station owners can influence sustainability on their forecourt is through fuel protection. Now, fuel protection packages are not new to the fuel and convenience retail industry – in fact, it has been a key aspect of the fuel monitoring field since the early 90s; however, fuel management is now much more advanced. Fuel management and monitoring can transform fuel retail businesses while providing a whole new world of environmental protection for the future, significantly reducing the risk of fuel loss to ground. In reality, a great wetstock management solution can prevent instances of fuel leaks to the downstream fuel industry, with experts recognizing the importance of “watertight” wetstock management services to make sure the environment is as protected as possible when it comes to conventional fueling solutions. The detrimental and potentially negative effects of fuel leaks are well-known to not only the fuel industry, but to the public as well. The need for systems that prevent or reduce the probability of fuel leaks to the environment have long been a necessity for fuel retailers of all sizes, yet many sites don’t realise the positive impact wetstock monitoring can have on both fuel retail business and sustainability objectives. The lack of a wetstock management system may be a missed opportunity for many retailers when it comes to ESG strategies. Wetstock management solutions not only help to protect the environment but end-to-end Wetstock management can also enable fuel retailers to have a complete enterprise-view of their fuel inventory. This means that not only are they more in control of their fuel at each and every site they own, but they also only have to reorder deliveries when absolutely necessary – thus reducing their carbon footprint, as they are able to order the right amount of fuel at the right time to sustain business. Everyone Has a Part to Play When it Comes to Sustainability The United Nations (UN)⁴ defines sustainability as “meeting the needs of the present without compromising the ability of future generations to meet their own needs.” Many people think about sustainability by looking at ways in which they can reduce their individual carbon footprint such as by recycling, reducing single-use plastic, investing in alternative ways to generate power (solar panels, wind farms, etc.), and utilizing electric and alternative fuel vehicles rather than relying on ICE vehicles. Although these are impactful ways for individuals to become sustainable, these tend to be small in the grand scheme of things. But what if fuel retailers made a conscious effort to roll out a series of sustainable initiatives across their network of service stations? Not only would this positively impact their carbon footprint, but it would encourage their customers to think, and possibly become more sustainable. According to the Kantar Sustainability Trends report⁵, the majority of people expressed a desire to pursue some form of environmentally sustainable objectives, yet only a small percentage of are systematically changing their This is mainly due to three factors: the options available, knowledge/awareness and cost. By increasing sustainable options on and off the forecourt, fuel retailers can start to take the right steps towards sustainability, making the investment required so their service stations can provide future services and products, and adapt to the changing consumer dynamic – a dynamic that means customers can use their purchasing power to change and drive corporate behaviour linked to sustainability. If fuel retailers diversify the energy options available to consumers, they can check the “options available” box from the reasons why many individuals do not change their behavior. They also tick the box of “knowledge/awareness”. Fuel retailers have an important role to play when it comes to global sustainability. The final box to check is “cost”. Fuel poverty is a real problem all over the world, so providing affordable alternative energy is critical. LNG can help with the cost of living as there is a global market providing a choice of supply – meaning users benefit from price competition, which can lower costs and make refueling more affordable. When it comes to EV, filling up on petrol or diesel is still up to 80% more expensive⁶ than recharging an EV, again making it more affordable for drivers. There is a clear and accelerating demand for climate action in the fuel and convenience retail industry, partnered with transportation, and this represents a significant opportunity for fuel retail businesses. Sustainability should no longer be a question but a signal for action. Useful Links https://www.doverfs-wetstockmanagement.com/ https://www.doverfuelingsolutions.com/clean-energy Back to DFS Insights Speak to an Expert ¹ https://www.globalconveniencestorefocus.co.uk/features/sustainability-is-opportunity-for-differentiation-in-convenience-and-forecourt-retail/ ² https://www.christie.com/business-outlook-2023/ ³ https://www.nationalgrid.com/stories/energy-explained/what-is-liquefied-natural-gas-lng#:~:text=LNG%20produces%2040%25%20less%20carbon,harmful%20to%20the%20earth's%20atmosphere. ⁴ https://www.un.org/en/academic-impact/sustainability ⁵ https://try.kantar.com/analytics-us-dx-wp-sustainability/?utm_term=sustainability%20trends&utm_campaign=Dx+3+NA+-+Sustainability&utm_source=adwords&utm_medium=ppc&hsa_acc=7561553105&hsa_cam=18940656600&hsa_grp=142082195937&hsa_ad=639671026032&hsa_src=g&hsa_tgt=kwd-298541009273&hsa_kw=sustainability%20trends&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=CjwKCAiAl9efBhAkEiwA4TorivLV0gucbsL-62DFkF2xR3aaKWgpYcoCYmHRBHmQaoLbZXjwEuQ8AxoCpDkQAvD_BwE ⁶ https://www.euronews.com/next/2022/11/01/electric-cars-are-still-cheaper-to-run-than-petrol-and-diesel-recharging-vs-refuelling

November 21, 2023 The Benefits of an Effective Wetstock Management System ​ When it comes to Wetstock Management, every drop and second counts. For many fuel retailers, the term “wetstock management” means stock control, tank level measurement or leak detection. But true wetstock management is much, much more. It’s the complete end-to-end management of fuel inventory — from the moment a fuel delivery is ordered, pumped into the tanker and dropped into the storage tank, right through to when it is pumped into a vehicle and accounted for in the reconciliation process. Wetstock management solutions not only help to protect the environment but end-to-end wetstock management can also enable fuel retailers to have a complete enterprise-view of their fuel inventory. This means that not only are they more in control of their fuel at each and every site they own, but they also only have to reorder deliveries when absolutely necessary – thus reducing their carbon footprint, as they are able to order the right amount of fuel at the right time to sustain business. ​ Recently Dover Fueling Solutions® (DFS) ran a wetstock monitoring proof of concept (POC) across 10 stations for 6 months. Although tank performance across all stations was within legal tolerance, DFS uncovered many previously unseen issues. This included identification of actual losses of fuel equating to 66K litres per year! Real World Results The DFS wetstock management systems detected 4 tank leaks, amounting to approx. 9,875 litres of fuel lost to ground. An estimated 39,000 litres would have been lost had these leaks remained undetected for 12 months. This accurate and early detection of leaks has led to a reduction of environmental risks and financial savings* by significantly reducing loss of fuel as well as leak clean up costs. If the leaks had remained undetected for 12 months, these 4 leaks could have resulted in over 500K Euros in total costs to the retailers. ​ Fuel management and monitoring can transform fuel retail businesses, while providing a whole new world of environmental protection for the future, significantly reducing the risk of fuel loss to the ground. In reality, a great wetstock management solution can prevent instances of fuel leaks to the downstream fuel industry, with experts recognizing the importance of “watertight” wetstock management services to make sure the environment is as protected as possible when it comes to conventional fueling solutions. Trust DFS to help with your Wetstock Management and your journey to a more sustainable future, today. Useful Links https://www.doverfuelingsolutions.com/site-efficiency-dx-wetstock https://mck8z77grnhs7brdfbblwy21tvcq.pub.sfmc-content.com/wl5vsmhhywd Back to DFS Insights Speak to an Expert *According to US EPA statistics, the average clean-up cost for an undetected leak is approx. $130,000 excluding cost of loss of fuel, fines, and reputational impact.

July 10, 2024 Convenience Turned Advertising: Ordering at the Pump The way to bring customers into the store is bringing the store to them. In today’s fuel industry, operating a full forecourt and c-store can be an increasingly difficult challenge. The rise of electric vehicles (EV) is ready to disrupt the market and drive gas station owners to quickly adapt. Beyond that, station operators face heavy competition, slim profit margins and uncertain fuel demand that makes it difficult to plan for the future. With so much uncertainty, the value of in-store sales becomes even more important. Considering high inflation is stretching consumers’ budgets, you may expect shoppers to be less willing to purchase high-margin c-store items. However, a study by McKinsey recently found that middle-income consumers plan to spend on discretionary items at a rate comparable to high-income consumers (Adams et al., 2024). Recent data has also highlighted that c-stores are on consumers’ radars for potential spending on dining. Between 2019 and 2023, c-stores’ share of discretionary dining visits grew from 24.2% of market share to 27.1%, according to a white paper from Placer.ai (Placer.ai, 2024). With consumers open to spending and exploring, now is the perfect time to capture the developing market of shoppers interested in c-stores as a chosen dining experience instead of a necessity. But how can c-store owners gain the attention of these customers on the go? To answer this question, we can analyze why c-store visitors choose to visit a c-store over other dining establishments and the psychology of advertising at the pump. Time is Money Traditionally, consumers choose to shop at c-stores to save time. A survey from CSP Daily News discovered that 57% of consumers say quickly getting in and out is the most important factor in creating a convenient experience (CSP Daily News, 2018). Our annual DFS Future of Fueling report also surveyed over 1000 consumers and discovered that 50% would switch stations for a significantly enhanced experience, ideas for which included faster visits and multitasking capabilities (DFS, 2023). C-store owners should therefore aim to reduce average transaction time. But rushing customers off the forecourt may feel counterintuitive for owners who want to draw people into the c-store. After all, the slower the gas pumps, the longer the ads get to play. But what if you could start a transaction before the customer even enters the store, except without the forethought of a mobile order? Recent technological advancements in self-service kiosk and dispenser integration can create a way to speed up customers’ experiences and drive in-store sales during the short time visitors spend at the forecourt. Data from the National Association of Convenience Stores (NACS) found that the average time it takes a customer to complete a c-store transaction is 3 to 4 minutes. The typical shopper spends 35 seconds walking from the car to the store, 71 seconds selecting items, 42 seconds waiting to pay, 21 seconds paying and 44 seconds leaving (NACS, 2024). Instead, with self-service kiosk capabilities, ordering at the dispenser while pumping gas could potentially reduce transaction time. By using the time the customer would already spend at the pump to select items, c-store visitors could save over a minute, or 30-40%, of the current average transaction. This process also creates a similar experience to in-store or curbside pickup services, which have been a major time and money saver for consumers, small businesses and corporations since the pandemic. Let Advertising Work for You While this option makes sense timewise, there are also many psychological reasons that self-service kiosks at the pump work well as a tool for customers and advertising for owners. Beyond the time-saving benefits, customers enjoy self-service kiosks because it reduces interaction anxiety. People who fear judgment for their order choices or incorrect pronunciation of an item don’t have to worry about a smooth checkout experience. They don’t have to consider the time they are taking from other customers in line behind them and can feel free to browse, make changes or quickly check out to speed up their visit. Self-service kiosks can also reduce decision fatigue. The typical c-store shopper passes by 606 individual product category displays during an in-store trip (Explorer Research, 2024), which can be overwhelming for people just trying to get in and out. Instead, by having a few items initially suggested at the pump, customers can make decisions quicker without weighing every option available. This concept of suggesting items is beneficial for station owners making advertising decisions as well. Studies show that people judge their options based on the first item they see, also known as decision anchoring. By displaying prepared hot foods first, for example, owners can control what food options customers compare their decision to and increase the likelihood they choose the first few items displayed. Kiosk technology has a proven track record of success in this way. Multinational fast food company Yum Brands found that average kiosk sales see 10% higher spend than front counter sales (Maze, 2023), partly due to psychological determinants like decision anchoring, upselling and reduced interaction anxiety. Instant gratification is another factor that promotes purchases at the pump. There is a vast amount of research that proves the psychological effectiveness of impulse buying, and the same principles apply here. Spontaneous urges to spend money are innate and kiosk and dispenser integration is especially effective for triggering that urge. A similar experience would be social commerce, or shopping through social media. Users can find items and immediately buy them without leaving the platform. In the same way, c-store customers can look for items without leaving the pump. The difference is that not only can they order easily, but c-store customers can also get their purchases quickly without having to wait days for delivery like social media users. Finally, the technology of the dispenser and kiosk integration is also impactful in influencing purchase decisions. A study from the Journal of Retailing and Consumer Services found that touchscreens increase consumers’ preference for products that bring them happiness or pleasure over products they absolutely need and have considered purchasing (Zhu & Meyer, 2017). Just like social commerce, users are encouraged by the interface to make choices that create positive feelings and make them quickly. Owners should be careful not to become the very problem they are trying to solve though. If too many upsell or special offers appear, kiosks could potentially slow consumers down during their purchase and cost them the time they had hoped to save. However, kiosk solutions that merely suggest and put key products at the forefront can provide a good middle ground to benefit owners and consumers alike. Takeaways In conclusion, the option to self-order from the pump, easily pick up purchases in-store and shorten trips while still selling in-store products benefits consumers as well as store operators and owners. Customers achieve the quick turnaround they look for in a c-store visit while fulfilling all their fuel and food needs. In the same vein, owners can expedite food preparation, facilitate a positive customer experience and draw visitors to the store — including ones that may not have purchased anything before — through strategic advertising. Going forward, self-service kiosks at the pump are just one of many considerations c-store owners may have to make as technology and consumer behavior change, but looking at the potential for in-store sales indicates it may be an essential one. Useful Links https://www.doverfuelingsolutions.com/solutions/consumer-experience/dx-market https://reports.doverfuelingsolutions.com/future-of-fueling-2023/p/1 Back to DFS Insights Speak to an Expert ​

July 26, 2022 Your Network Choices are Critical. Here’s why ​ New to networking and need a crash course? Wondering whether you’ve done all you can to protect and future-proof your business from hackers and criminals? We conducted an in-depth interview with Annika Birkler, Senior Product Manager for Connectivity at DFS, and Courtney Hamby, Sales & Support Manager at AvaLAN (a DFS company), to understand how your networking decisions can impact everything from user experience to station security. Read on to see what our experts have to say. Why Network Security Matters in Fuel and Convenience Retail Question: We talk about network security and MNSP, but a lot of people are wearing many hats running a business and don’t have time to become experts in this. Can you describe in the simplest of terms how these work and why they’re important? Just as you maintain a private internet network in your home to transmit files between devices, make online payments, and store personal information, your business needs the ability to communicate between dispenser and store systems. This is where secure networks come into play. That technology began as serial wired systems with cables running underground between fuel dispensers and stores. Over time, it’s advanced to wireless options that are faster, more secure, and easier to maintain. Our latest technology in DFS Wireless Connect acts just like an invisible Ethernet cable connecting fueling points to stores in the most secure way so credit card and personal info can’t be stolen while being transmitted on the forecourt. The transition to Ethernet communication systems offers the higher speeds now required to transact with EMV payments. Question: Why is network security so critical for retailers and c-store owners? Consumer and payment data are constantly transmitted from dispenser to store, and the unique outdoor payment model of a fueling station puts it at higher risk than networks locked behind shop doors. It’s important for anyone with a gas station to protect this data in addition to business-sensitive information such as on personnel or store financials. Criminals not only can intercept sensitive personal or payment data but install viruses if they manage to break into the system. Question: Should smaller chains or independent store owners really be investing in this? The U.S. is behind other markets in EMV implementation, but now that it’s catching up, criminals are looking for the next weak point after card skimming improvements. C-store owners not implementing top security measures – particularly smaller independently owned locations – will be the weakest link as bigger retailers upgrade security. So really, networking investments are important for any fuel retailer of any size. What to Consider When Choosing your Network Question: Can’t someone just capture sensitive data by plugging a “Network Skimmer” into an open network port inside the dispenser? How can I secure the Ethernet ports inside my fuel dispensers? Wayne Ovation® fuel dispensers have door security sensors to alarm site managers of tampering. This can happen even faster at sites implementing DX Monitor® to track dispenser functionality in real-time. DFS Wireless Connect in dispensers with Anthem UX® prevents unknown devices from connecting by managing Ethernet ports on wireless devices. They operate in Managed mode, as well as extending the secure payment zone all the way out to the dispenser. If you try to mimic an external unit or subscriber unit, the network doesn’t recognize the unknown device and won’t transmit. Overall, if the wireless unit detects any funny business (invalid logins, reset attempts, improper setting configuration) it will wipe itself of data before that gets into the wrong hands. Question: Is it really just about payment security? It’s not just about what transmits from dispenser to store systems [payment data], but what flows out as well. Fuel dispenser technology is advancing at a quick pace, and c-stores have more options than ever for sharing promotions and in-store information out to customers on the forecourt. With secure wireless networks, larger media packages for store promotions and important dispenser communications can be sent to dispenser screens with improved connectivity. Retailers won’t be able to send those over limited serial wire setups. Operating in managed mode on some DFS dispensers, non-secure data such as media is separated from the secure payment data. This minimizes risk of tampering with payment data when implementing new cloud services on gas stations. It’s an all-around more secure setup, minimizes what's included in the PCI audit, and is a better experience for both customer and site owner. Question: We often hear “connectivity is key”. Explain this. If your network is disconnected, you face downtime. It’s a severe drawback because the whole station can go down and quickly cost you valuable business. If a wired system goes bad, you have bigger problems that will inevitably require higher cost and take longer to repair. If your wireless unit goes bad, you simply swap an individual component. Accessibility is a key win when it comes to investing in a wireless Ethernet network. You no longer need to worry about digging down to buried wires, allowing for much quicker installation, maintenance and upgrades. The technology of DFS Wireless Connect is essentially “plug and play”. Authorized technicians can install one in minutes to keep your forecourt up and running. With secure connectivity, you also have the value of future-proofing and accommodating add-ons without extensive downtime. DFS Wireless Connect is designed for scalability. It can be used for any Ethernet data transmission on your forecourt, and as your forecourt grows or upgrades, there are no concerns regarding system bandwidth. Wireless units can easily be added without any downtime. Connectivity Impacts Experience Question: The need for speed is real, but why should we care about speed in terms of customer experience? When you have a legacy system such as FlexPay Connect (BCRM) or Wayne Connect, you have to wait for each dispenser to finish “talking” before another one can begin transmitting. Users can experience this delay as lag. When there are plenty of nearby options for fueling, it could be enough of a deterrent to keep them from coming back. With Ethernet connections, dispensers can simultaneously connect and transmit. Secure Wireless Ethernet increases transaction speeds for a better customer experience. Question: Finally, what makes AvaLAN noteworthy when it comes to selecting a networking solution and managed network service provider (MNSP)? AvaLAN has been designing communications solutions specifically for the fueling industry for 17 years. Our products are made to have best-in-class security and are easy to install and maintain. We’re expanding on our connectivity offerings, and will soon introduce AvaLAN MNSP, a Managed Network Service Solution that will seamlessly integrate with other AvaLAN and DFS products yet remain agnostic for various site configurations. AvaLAN is a leading market solutions provider for high speed secure wired and wireless networking. DFS has a combined history of 450 years in the fuel and convenience retail space among our legacy brands, and the addition of AvaLAN in 2021 further strengthens DFS’ position as a leading global provider of end-to-end customer-focused technologies, services and solutions specifically in this industry. ​ Useful Links https://www.doverfuelingsolutions.com/partners/avalan Back to DFS Insights Speak to an Expert ​